Data protection and information on cookies

Thank you for your interest in our website. The protection of your privacy is extremely important to us. Please find detailed information below on how we handle your data.

Orders

As part of the conclusion of the contract, SOLA stores and processes your first and last name or company name, title, address (billing address, shipping address), contact address (e-mail address, telephone number) goods/services ordered and the purchase price, payment method and information and, for customers who are businesses, the VAT identification number (hereinafter referred to collectively as: "Data"). This data is processed – unless the customer has otherwise provided express consent – solely for the purpose of processing the contract and transmitting the ordered goods or providing the commissioned services. SOLA receives this data either directly from the customer or from "Amazon" (this includes Amazon Europe Core S.à.r.l., Amazon EU S.à.r.l., Amazon Services Europe S.à.r.l. and Amazon Media EU S.à.r.l., all four located at 38, avenue John F. Kennedy, L-1855 Luxembourg, and Amazon Digital Germany GmbH, Domagkstr. 28, 80807 Munich, Germany) if the customer places an order via Amazon Marketplace. SOLA and Amazon are each responsible within the meaning of the General Data Protection Regulation (hereinafter abbreviated to: "GDPR"). Customers can consult Amazon's privacy policy here: https://www.amazon.de/gp/help/customer/display.html?ie=UTF8&nodeId=201909010&ref_=footer_privacy&language=en_GB.
The personal data listed is lawfully collected in accordance with Art. 6 para. 1 lit b GDPR, since they are necessary for the fulfillment and delivery of the ordered goods/services and for the processing of any warranty claims. Without the provision of this data, it is therefore not possible to deliver the ordered goods or provide the commissioned services. After completion of the order and expiry of the warranty period, the data collected at SOLA shall be deleted unless there is any other legal reason for its further use (in particular the customer's express consent, statutory retention periods). Your personal data shall only be passed on to the payment service provider or shipping company selected by the customer, and only to the extent that this is absolutely necessary for the fulfillment of this contract. Depending on the payment service provider selected by the customer, SOLA passes on the payment data collected for the processing of payments to the selected payment service provider if this is necessary for processing payments. In some cases, the selected payment service providers also collect this data themselves if the customer has their own account there (e.g. Amazon Pay). In this case, customers must log in to the relevant payment service provider with their access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies. Otherwise, the customer's personal data is not passed on to third parties without consent, unless SOLA is obliged to do so by law, court order or official order.
SOLA uses suitable technical and organizational security measures to protect customer data against manipulation, partial or complete loss, destruction or unauthorized access by third parties.
The specific contract between SOLA and the customer is stored for the purpose of fulfilling the order.

Customer account
You have the option of opening a user account on our website on a voluntary basis. The user account offers you the advantage that you can order and view SOLA products and services quickly and conveniently and have an overview of your order history at all times. When setting up a customer account, SOLA processes your first and last name or your company, your title, your address (postal address, e-mail address, telephone number), the goods/services ordered so far and the purchase price, your password in encrypted form and, in the case of customers who are businesses, the VAT identification number (hereinafter referred to collectively as: "Data"). This data is lawfully collected on the basis of your consent in accordance with Art. 6 para. 1 lit a GDPR. Your data is stored until the customer account is deleted. This data is not passed on to third parties.
You have the option to revoke your consent to the use of your data in the user account at any time in accordance with Art. 7 GDPR. You can do this by sending a message to our e-mail address privacy@sola.at.

NEWSLETTER

You can subscribe to our newsletter on a voluntary basis, and receive information on current promotions and new products. When you register for the newsletter, we process your first and last name, your title or your company and your e-mail address. Your e-mail address is required in order to send you the newsletter. This data is lawfully collected on the basis of your consent in accordance with Art. 6 para. 1 lit a GDPR. We store and process your e-mail address, until you cancel your subscription, so that we can send you the newsletter. Your e-mail address shall not be passed on to third parties.
You have the option to withdraw your consent at any time in accordance with Art. 7 GDPR. You can cancel your subscription to our newsletter by clicking on the cancellation button in the newsletter or by sending a message to our e-mail address privacy@sola.at.

Competitions
You can take part in our competitions on a voluntary basis. When you participate in competitions, SOLA processes your first and last name, your title or your company and your address (postal address, e-mail address, telephone number) (hereinafter referred to collectively as: "Data"). This data is lawfully collected on the basis of your consent in accordance with Art. 6 para. 1 lit a GDPR. This data is required to register you as a participant in the competition and to notify you if you win. This data shall be deleted after the competition has been completed. Your data shall not be passed on to third parties.
In accordance with Art. 7 GDPR, you have the option of canceling your participation in the competition at any time by sending a message to our email address privacy@sola.at. Please bear in mind that in this case any winnings can no longer be sent to you.

Google Analytics
If you have consented to the use of "performance" cookies, we use cookies from Google Analytics, a web analysis service of Google Inc ("Google"), which enable us to analyses your use of the website. The information generated by the cookie about your use of this website – including your IP address – is usually transferred to a Google server in the USA and stored there. On this website, Google Analytics has been extended by the code "anonymizeIp" in order to guarantee the anonymized collection of IP addresses (so-called IP masking). Your IP address shall therefore be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases shall the full IP address be transmitted to a Google server in the USA and truncated there.
This website uses Google Tag Manager. This service allows website tags to be managed via an interface. The Google Tag Manager only implements tags. No cookies are set and no personal data is collected. The Google Tag Manager triggers other tags that may collect data. The Google Tag Manager does not access this data. If deactivation has been carried out at domain or cookie level, it shall remain in place for all tracking tags if they are implemented with the Google Tag Manager.

On behalf of the website operator, Google shall use the information collected to analyze your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics shall not be merged with other Google data.

Google Analytics is only used if you have expressly consented to the use of "performance" cookies. You can prevent Google from collecting the data generated by the cookies and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under this link.
As an alternative to the browser plug in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie shall be stored on your terminal.
Please note that you may not delete opt-out cookies as long as you do not desire measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

You can find more information on Google's terms of use and data protection at https://marketingplatform.google.com/about/analytics/terms/us/ or at https://policies.google.com/?hl=en

Disable Google Analytics

Facebook/Instagram:
If you have consented to the use of "advertising/tracking" cookies, we use cookies from Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook"). These cookies allow us to display personalized advertising to visitors to our website when they visit the Facebook or Instagram social networks. If you have consented to the use of advertising/tracking cookies, a direct connection to a Facebook server is established when you visit our website. This server receives information as to which of our web pages you have viewed, and assigns this information to your personal Facebook profile. It is possible to disable the remarketing function "Custom Audiences" to ensure that this information is not assigned to your user account.
You can deactivate the "Custom Audiences" remarketing function at the following link: https://www.facebook.com/login.php next=https%3A%2F%2Fwww.facebook.com%2Fads%2Fpreferences%2F%3Fentry_product%3Dad_settings_screen#_=_
You must log in to Facebook to do this.
You can find Facebook's privacy policy at: https://www.facebook.com/privacy/policy/
You can find Instagram's privacy policy at: https://www.facebook.com/help/instagram/155833707900388

YouTube:
If you have consented to the use of "advertising/tracking" cookies, we use cookies from YouTube. The company that provides the YouTube service is Google Ireland Limited, a company incorporated and operated under the laws of Ireland (registration no: 368047) with registered office at Gordon House, Barrow Street, Dublin 4. These cookies allow us to display customized advertising to visitors to our website, including on websites that do not belong to Google. The cookies allow us to display customized advertising to our website visitors. If you are logged in to your YouTube account, YouTube can assign your visit to our website to your YouTube profile using cookies. If you are not logged in to your Google account or your YouTube account, Google shall store data with a unique identifier. YouTube collects user data using cookies. This data is merged with profile data from other Google services.
You can find Google's privacy policy at https://policies.google.com/privacy?hl=en

You have the following rights with regard to all data processing
Right to information (Art. 15 GDPR):
You have the right to request information at any time about what data SOLA has collected from you and for what purpose.

Right to rectification of data (Art. 16 GDPR):
If the data collected by SOLA is or becomes incorrect, you can request that the data be corrected.

Right to erasure (Art. 17 GDPR):
If the processing is based solely on your consent, or if the purpose of collecting the data has already been fulfilled, you have the option of requesting SOLA to erase your data at any time.

Right to restriction of processing (Art. 18 f GDPR):
Instead of deleting your data in its entirety, you can request a restriction of processing if, for example, your data is only to be used for certain purposes.

Right to data portability (Art. 20 GDPR):
You have the right to receive the data processed by you from SOLA in a structured, customary and machine-readable format, and to request that it be transmitted to other controllers.

Further details on these rights can be found in the English version of the GDPR at the following link: http://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1525694734341&uri=CELEX:32016R0679

Please note that you must provide suitable proof of your identity in order to exercise these rights. Without this proof, there would be a risk that unauthorized individuals could gain access to your data.

Do you have any questions?
If you have any questions about the processing of your data, please contact the SOLA Data Protection Coordinator using the following contact details: privacy@sola.at
If you are of the opinion that SOLA is violating legal provisions when processing your data, you are free to lodge a complaint with the Austrian Data Protection Authority or the national supervisory authority of your country of residence.

1. Use and disabling of the cookies used on our website

1.1 Our website, available at https://www.sola.at ("Website"), uses cookies to improve your user experience on our website. The cookies we use enable us to tailor our website to your needs, in particular by personalizing content and displays and analyzing access to our website. This serves our legitimate interest in analyzing and optimizing the economic operation of our online quotation. We shall inform you in detail under section 2 below as to which types of cookies we use for which purposes, how long they remain stored and how you can block or disable them.

1.2 Cookies are small text files that usually consist of letters and numbers. These are downloaded from your internet browser and stored on your computer the first time you visit a website. When you visit the website again, the information contained in the cookies can be retrieved. This enables us to improve our website design and provide you with a more effective user experience.

1.3 You can change your cookie settings at any time via this link. If you want to block or delete cookies in general, you can make these changes in your browser settings. The procedures for managing and deleting cookies vary depending on which browser you use. To find out how to do this in a particular browser, you can use the help function integrated into the browser or, alternatively, visit http://www.aboutcookies.org. Please note that you may not be able to use all the functions of this website to their full extent without certain cookies.

1.4 Please note that the following authorizations to the use of cookies and personal data may only be given by those who are at least 16 years old (minors must be accompanied by their legal guardian).

 

2. Types of cookies used on our website

The cookies listed below are used on our website for the purposes specified:

2.1 Necessary cookies:
These cookies are necessary for the website to function properly. Some of the following actions can be performed with these cookies.

• Saving items in a shopping cart for online purchases
• Saving cookie settings for this website
• Saving language and country settings
• Logging into the SOLA user account. In the event that you have registered as a user, we shall check whether you are logged into your account.

2.2 Performance cookies:
These cookies are used to collect statistical information about the use of our website, also known as analytics cookies. We use this data to improve performance and optimize the website.

2.3 Advertising/tracking cookies:
These cookies are set by external advertising partners and are used for profiling and data tracking across multiple websites. If you accept these cookies, we can display our adverts on other websites based on your user profile and preferences. These cookies also store data regarding how many visitors have referred to, or clicked on, our advertisements in order to optimize advertising campaigns.

Detailed information on the cookies used can be found here.

3. Storage of access data in server log files

We store access data in so-called server log files, such as the name of the requested file, date and time of access, amount of data transferred and the requesting provider. This data is necessary to ensure the smooth operation of the website. It is analyzed to improve the website's functionality and automatically deleted after 7 days.

4. External links

This website contains additional information from other providers by way of external links. The linked content was created by third parties, does not represent SOLA content and is beyond SOLA's control. SOLA therefore accepts no liability for the linked content. SOLA shall remove the corresponding link immediately upon notification of any unlawfulness of the linked content.